TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES
Introduction
These terms and conditions apply to our supply to you of physical activity assessment services including an individual assessment report (our Services). Please read these terms and conditions carefully before placing your order for Services with us. If you have any questions please contact the team through the following website https://viresvelo.com/contact/ or call us on 01953 687 330
Where to find information about us and our Service
You can find everything you need to know about us, Vires Velo Limited, and our Services on our website (www.viresvelo.com) before you place an order with us. We will also confirm the key information to you in writing by email to sales@viresvelo.com after we accept your order for Services.
When you buy Services from us you are agreeing that:
What your order needs to include:
You will be sent by email all of the documents you need to complete prior to receiving a Service from us, which must include the following (completed and signed by you):
- [Exercise Testing Pre-Assessment]
- [Consent Form and Further Information]
- [any required covering letter from a doctor if required by our Physical Activity Health Questionnaire]
We only accept orders when we’ve checked them
We will contact you to confirm we’ve received your order and then we contact you again to confirm we’ve accepted it.
Sometimes we reject orders
Sometimes we reject orders, for example, because you haven’t completed all the required documents or because what you tell us in any document means that we are unable to provide our Services to you. When this happens, we let you know as soon as possible.
We charge you when we supply our services to you
We have different pricing packages for our Services as set out at https://viresvelo.com/physiology-studio/book-now/ The package that is included in our contract with you will be set out in our order confirmation. We take payment from you immediately prior to commencing delivery of our Services.
We’re not responsible for delays outside our control
If our supply of any part of the Services is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: https://viresvelo.com/contact/ by email: sales@viresvelo.com or telephone 01953 687 330 to end the contract.
You’re responsible for making sure the information that you give to us is accurate
Where we ask you to provide certain information to us, you’re responsible for making sure that information is correct and you agree that we are able to rely on that information as being true, accurate and complete in all respects.
If you are placing your order for Services online or over the telephone, you have a legal right to change your mind
Your legal right to change your mind. Where you buy our Services online, or over the telephone, you have a legal right to change your mind about your purchase no later than 14 days after the day we confirm we have accepted your order for Services. This is subject to some conditions, as set out below.
If you think there is something wrong with the Services you receive, contact our Customer Service Team: https://viresvelo.com/contact/ by email: sales@viresvelo.com or telephone 01953 687 330. We have legal duties to provide the Services to you using reasonable skill and care, in line with our description and within a reasonable period of time.
When you can’t change your mind. You can’t change your mind about an order for our Services, once our Services have been completed.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team: https://viresvelo.com/contact/ by email: sales@viresvelo.com or telephone 01953 687 330.
You have rights if there is something wrong with the Services you receive
The equipment and the facilities that we make available to you for the purpose of providing the Services shall be of satisfactory quality, fit for the purpose intended and maintained in accordance with good industry practice. If we fail to deliver the Services in accordance with these requirements you can ask us to repeat or fix our Services or get some money back if we can’t fix it.
Your acknowledgement of the risks involved with participation in physical exercise
By placing an order for our Services, you acknowledge that exercise and fitness assessment activities involve a risk of injury and even death and you are voluntarily participating in these activities and using our equipment and facilities with the knowledge of the risks involved. You expressly agree that you accept all such risks, except where we accept liability to you as set out in these Terms and Conditions. Nothing in these Terms and Conditions (or any other terms that we may provide) excludes or limits our liability for personal injury or death caused by our negligence, or the negligence of our employees, agents or sub-contractors.
We can change our Services and these terms
Changes we can always make. We can always change our Services:
- to reflect changes in relevant laws and regulatory requirements;
- to make minor technical adjustments and improvements to our Services.
Changes we can only make on notice to you. Where we propose to make more substantial changes to our Services, we will notify you and you can if you choose then contact our Customer Service Team: https://viresvelo.com/contact/ by email: sales@viresvelo.com or telephone 01953 687 330 to end the contract before the change takes effect.
We can end our contract with you
We can end our contract with you for our Services and claim any compensation due to us if:
- you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;
- you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Services.
We don’t compensate you for all losses caused by us or our Services
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section above “We’re not responsible for delays outside our control”.
- Avoidable. Something you could have avoided by taking reasonable action.
- [A business loss. It relates to your use of a service for the purposes of your trade, business, craft or profession.]
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: https://viresvelo.com/privacy-policy/
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: https://viresvelo.com/contact/ Email: sales@viresvelo.com Tel: 01953 687330 will do their best to resolve any problems you have with us or our Services.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
Neither of us can transfer our contract. Neither you nor we can transfer our contract to a different organisation unless we agree this between us.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
[Last Updated 27 July 2022]