Delivery Information

This website is only for UK orders through Vires Velo. For any Factor/Black Inc related European / International orders and enquiries please visit factorbikes.com

Delivery Options

  • We are pleased to offer free delivery for all framesets and wheelsets ordered through the Vires Velo website.
  • Small parts orders will be shipped by Royal Mail and charged at £5 for small items and £10 for large items.
  • Complete bikes are shipped securely by DHL next-day delivery in a large box, with very little reassembly needed at a cost of £200.  See video below for more:

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for ensuring the item is returned to us in its original condition and you will be required to pay the cost of postage back to us.

 

If you need to make a return, please send it to:

Vires Velo Ltd

Unit 20, Hethel Engineering Centre,
Chapman Way, Wymondham Road,
Hethel, Norfolk. NR 14 8FB

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Contact Us

For more information please email sales@viresvelo.com or telephone 01953 687 330