Your Experience
When you order your Factor bike through Vires Velo, you can expect a first-class journey from start to finish. Find your perfect position, build your ideal specification, meet our expert team and leave ready to take your cycling to new levels.
Complete Confidence
Your new bike is a big investment in your cycling, that’s why we have curated an unrivalled experience to give you confidence throughout the journey
- Get precisely fitted on our idmatch bike fitting system to learn your optimum size and set-up
- Test ride on one of our demo bikes
- Customise your bike spec with our team
- Relax, ‘work from home’ or watch the racing in our private lounge with fresh coffee
- Stay overnight at our local B&B if it’s a long trip
- All new bikes are built to your exact spec and set up to match your fit, meaning you can ride away with a bike built for you, as standard
- To maximise your time with us, we can facilitate a bike fit and collection service in one day, click here find out more
CHOOSING THE RIGHT BIKE
Our experts can talk you through our range of bikes and componentry to determine the optimum bike for you and your riding goals.
We have a fleet of bikes that can be test ridden from our Experience Centre in Norfolk if you wish to experience that unique feeling of riding a Factor. Test rides must be booked in advance.
Finding your fit
Achieving your optimum riding position is essential to getting the most from your cycling. We understand that your new bike is a big commitment and we want you to be entirely confident that you have the correct size and set-up to match your riding style and goals.
We offer a state-of-the-art bike fitting service from our Experience Centre, using the idmatch system. This science-driven and self-adjusting fitting system tracks your motion and power output, among many metrics, to identify precisely your optimum position. It will show your correct frame size and exactly how to set up every component to the millimetre.
If you prefer to provide details of a recent bike fit, or of your current bike, our fitting experts can work with you remotely to ascertain the best size for you. You can submit these details here.
Choosing the right specification
Every bike built at Vires Velo can be tailored to you
We don’t do a stock build. We work with each customer to choose the most suitable groupset, gearing and components to help you achieve your riding goals on your new bike. Use our online bike builder to see the current options available, delivery timeline and receive a quotation. Our build team will work with you closely to refine your choices once your order is confirmed.
Build Your BikeBuilding your bike
Your new bike will be assembled by hand in our Experience Centre in Norfolk. If you visit us, you can meet the mechanics who will build your bike and see our workshop and the dream builds in progress.
Our build team will work with your chosen components to create a bike as unique as you. They will work with you and use the data from your bike fit to refine your set-up.
Once built your bike is handed over to our fitting team who will make the final adjustments and dial in your fit.
Before any bike leaves our Experience Centre it is put through a rigorous quality control check to make sure the bike and components are working in perfect harmony ready for your maiden ride.
Build Your Bike
NEW BIKE DAY
Each customer is invited to our Experience Centre in Hethel to collect their new bike. It presents an opportunity for you to meet the workshop team who built it and ask us any questions over a coffee before you take ownership. Nothing beats the New Bike Day feeling and when you do become an owner, you know you're in good company.
New Bike Delivery
Your new bike can also be securely shipped directly to your door (charge applies)
We have developed a bike box that allows us to send your bike almost ready to ride, requiring only a small amount of re-assembly. All you’ll need to do is fit the wheels and install the seatpost and you are set. Our Build Team will send you instructions to assist with the final assembly and are on hand by telephone or video call to offer any help. For more information and to see how simple it is, watch our video:
Our team, with you all the way
Delivery is only the start of your journey and we are confident you will enjoy many happy miles on your new bike. We are proud to offer first-class after-sales support and are happy to assist with any technical and maintenance queries you have with your bike.
Get in touch today to start your journey with us now